If your organization is like most organizations, the data that you need to run your business in the most optimal fashion is parsed out among a set of separate line-of-business databases that contain differing and overlapping information. Your customers know this, because they have to tell your customer service representatives about the transaction with the small business group that the consumer group knows nothing about.

如果您的组织机构像大多数组织机构一样，那么对于您运营业务所需的数据来说，最佳的方式也只不过是存放在一组独立业务条线的数据库中，这些数据库包含了不同的信息和重叠的信息。您的客户知道这一点，因为他们必须告诉您的客户服务代表有关他们与一个小业务部门的交易信息，客户服务部门对此一无所知。